Samsung Smartphones Xcover4
Fichet is one of the world’s leading suppliers of security equipment and systems for the retail, banking, service and industrial sectors.
Fichet, a major player in France (ex-Fichet Bauche), has unique and unrivalled expertise in the provision of secure storage, site protection, access control and cash management solutions.
Days of billing delay
compared to 14 previously
7 agencies (France and Belgium)
Rayonnance customer since 2009
Rayonnance equipped 350 safety equipment maintenance technicians in 7 agencies with a mobile PDA application for tracking interventions connected to SAP.
Application allowing to seize the elements necessary to the closing of the interventions on sites and to manage the time of the technicians.
- Get rid of the paper flow of work orders.
- Streamline invoicing processes.
- Intervention tracking
- Recovery of the intervention schedule (reasons for intervention, description)
- Intervention report entry
- Spare parts management via barcode scanning (with link to vehicle stock)
- Time management (work & travel time)
- Customer validation and digital signature
- Fleet statement: statement of equipment of a given category at the customer’s premises
- Preparation of intervention estimates (parts, labor, travel)
- Preventive: entry of preventive ranges.
- Management of the weekly timesheet
- Consultation of vehicle stock and realization of vehicle inventory
- Management of start/end of day and start/end of on-call duty
Development of a Web back office app
- Visualization of the technician’s activity status
- Consultation of the truck inventory
- Consultation of intervention reports in PDF format
- (to be sent by email or fax to customers)
- Consultation of fleet statements
- Development of the custom PDA app in .Net and use of Rayonnance components
- Implementation of the Harmonie Forms solution from Rayonnance
- Implementation of the Harmonie middleware
- Implementation of the SAP connection with the internal computer system
- Installation of the components
Fichet chose Samsung XCover 4 smartphones
Benefits generated by the application
Reduced invoicing time from two weeks to two days
- Increased technical productivity: a 5% increase in the volume of interventions
- Reduction of telephone communications estimated at nearly 40 hours per day between technicians and operators of the Fichet platform.
- Customer satisfaction
- Enhancement of the core business, renewed motivation for the teams.