Customer Success

A digitalization project is a HUMAN PROJECT: it is the men and women of your company who will use it on a daily basis and will be the actors of the success of your project.

This is why, beyond the technical quality of the solution, Rayonnance assists clients in the early stages to structure and outline the project, and provides support later on to ensure the tool’s full utilization.

Rayonnance consulting team, consisting of retail experts with extensive experience in various companies, is dedicated to supporting clients throughout the project and frequently supports their management committees in defining their digital strategy.

Scope definition

Immerse in your company’s challenges and assess the current situation and your needs in order to co-create, structure, and prioritize the project that will deliver the highest ROI for your business. This step is carried out by your teams in several stages to ensure the right level of perspective and full engagement:

  • Acculturation of the teams
  • Physical or virtual store tour
  • Benchmark of the competition and presentation of existing solutions
  • Definition of the project, stakes and quantified objectives
  • Impact of the project on other services
  • Project layout and potential roadmap
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Mission statement

Write the requirements of your application or digital solution in order to be have a detailed and shareable description of the solution:

  • Analysis of the needs of field staff and of related workers
  • Construction of target customer paths
  • Co-construction of typical screens and cinematics
  • Writing of the requirements specifications
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Change management

Change Management is the approach that prepares, equips and supports individuals, teams and organizations in the realization of change. Rayonnance works with you to support change in the following areas:

  • Acculturate teams and explain the context of the project to them
  • Communication: Identifying when and how to talk about the project
  • Project preparation: set the team, the stores, the impacts, the kpi, the reporting, the governance…
  • Training: Structure the training and related materials
  • Field tests: pilot building, structure and implement system analysis
  • Deployment plan: build the deployment and training plan
  • Deployment follow-up and ensure the success of the project at the business level (especially at the KPI level)
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