Management of omnichannel flows

Omnichannel journeys have become the standard expectation for customers. Purchasing a product online or in-store, regardless of location, should be a seamless experience. Both customers and salespeople should have real-time access to comprehensive stock information and be able to efficiently manage orders with just a few clicks to arrange delivery to the desired location.

Our mission

offer you functionalities that will put the store at the heart of the omnichannel journey

Order in store
E-reservation
Click & Collect
Click & Collect Express
Ship from store
Order management

Order in store

  • 360° stock control (100% access to stock points)
  • 360° stock ordering
  • Promotion management
  • Loyalty program
  • Request for delivery in store or at the customer’s premises
store-to-web

E-reservation

  • Reservation of the article online by the customer
  • Preparation of the article
  • Confirmation of the article availability
  • Delivery of the article to the customer in the store
e-reservation

Click & Collect

  • Order made online
  • Product prepared in the warehouse and delivered to the store
  • Salesperson gets noticed on his PDA of the parcels to be received
  • He scans the parcels and confirms reception
  • He manages the delivery of the products on his PDA (digital signature)
click-and-collect

Click & Collect express

  • Order made online
  • Product prepared and delivered in store
  • Salesperson gets noticed of the producs to be prepared on his PDA
  • Products scanning, check, and availability confirmation
  • Package made for customer
  • Delivery managed on PDA
click-and-collect-express

Ship from store

  • 360° stock control (access to 100% of stock points)
  • Choice of picking location (store or warehouse)
  • Order preparation request (picking, packing) in store or in warehouse
  • Request for carrier picking in the warehouse
ship-from-store

Order management

  • Real-time information on all stock points
  • Store eligibility rules
  • Order management rules
  • Web-based back office tool for rule settings and activity monitoring
stock-unifie

Discover our other Retail offers

Back Office

Back-office retail

Front Office

Front-office

Customer Success

Customer-success