Real-time intervention tracking application

Maintenance and audit


Fichet is one of the world’s leading suppliers of security equipment and systems for the retail, banking, service and industrial sectors.

Fichet, a major player in France (ex-Fichet Bauche), has unique and unrivalled expertise in the provision of secure storage, site protection, access control and cash management solutions.




Digitization of
intervention follow-up


Days of billing delay
compared to 14 previously


Samsung Smartphones Xcover4


350 technicians


7 agencies (France and Belgium)

Our greatest satisfaction

Rayonnance customer since 2009

Benefits generated by the application


icon-mission Missions

Rayonnance equipped 350 safety equipment maintenance technicians in 7 agencies with a mobile PDA application for tracking interventions connected to SAP.

Application allowing to seize the elements necessary to the closing of the interventions on sites and to manage the time of the technicians.

icon-objectif Objectives
  • Get rid of the paper flow of work orders.
  • Streamline invoicing processes.


icon-desc Software solution
  • Intervention tracking
  • Recovery of the intervention schedule (reasons for intervention, description)
  • Intervention report entry
  • Spare parts management via barcode scanning (with link to vehicle stock)
  • Time management (work & travel time)
  • Customer validation and digital signature
  • Fleet statement: statement of equipment of a given category at the customer’s premises
  • Preparation of intervention estimates (parts, labor, travel)
  • Preventive: entry of preventive ranges.
  • Management of the weekly timesheet
  • Consultation of vehicle stock and realization of vehicle inventory
  • Management of start/end of day and start/end of on-call duty

Development of a Web back office app

  • Visualization of the technician’s activity status
  • Consultation of the truck inventory
  • Consultation of intervention reports in PDF format
  • (to be sent by email or fax to customers)
  • Consultation of fleet statements
icon-techno Technologies
  • Development of the custom PDA app in .Net and use of Rayonnance components
  • Implementation of the Harmonie Forms solution from Rayonnance
  • Implementation of the Harmonie middleware
  • Implementation of the SAP connection with the internal computer system
  • Installation of the components
icon-mobile Hardware solution

Fichet chose Samsung XCover 4 smartphones

Benefits generated by the application

Benefits generated from the app

Reduced invoicing time from two weeks to two days

  • Increased technical productivity: a 5% increase in the volume of interventions
  • Reduction of telephone communications estimated at nearly 40 hours per day between technicians and operators of the Fichet platform.
  • Customer satisfaction
  • Enhancement of the core business, renewed motivation for the teams.